This event has ended.See upcoming events
How many hours a week does your team spend building customer decks and QBRs?
Pulling usage data from one tool. Health scores from another. Support history from a third. Then copy-pasting it all into slides - for every account, every quarter.
That's not strategic customer success. That's data entry with a deadline.
And the worst part: by the time the deck is "done," half the numbers are stale, the recommendation got cut for time, and the customer walks away with a backward-looking status read-out instead of a forward-looking plan.
Hosted by Genevieve Jooste, Director of Strategic Customer Success at Fullstory in conversation with Nabil Jallouli, our Co-Founder & CEO.
We got specific:
- What actually gets automated, and what should stay human
- How the QBR shifts from "report what happened" to "shape what happens next"
- What the new CS hiring profile looks like when slide-assembly stamina stops mattering
- Where AI overreaches, and how to keep reporting strategic and personal
- One thing every CS leader should stop doing in their reporting this week
If you run a large book - or lead a team that does - this is 25 minutes that pays itself back the same week.
See the event on LinkedIn