Rollstack Research · May 2026

GTM metrics that matter.

We ran an internal talk on running RevOps the right way from first principles. Now its yours.

Learn how the best Operations leaders separate signal from anecdote, and secure a seat at the table where business decisions are made.

  • How to avoid using n=1 as a trend. Why teams standardize entire playbooks off two coin flips, and when a single observation is enough.
  • Why your data lies. 76% of CRM users say their data is mostly inaccurate. Even this is fixable.
  • Decisions don't happen in your CRM. They're made in business reviews and board decks, where numbers get pasted, and mistyped.
Free 19-page report
The report is on its way.Check for your download link.
From the foreword

RevOps was never meant to be a reporting function.

That internal talk made a simple argument: RevOps doesn't have to be a reporting function. At its best, it earns its influence by surfacing the insights an executive team would otherwise miss — and turning them into better revenue outcomes. At its worst, it's relegated to keeping Salesforce tidy.

If RevOps at your organization is stuck as a glorified revenue data janitor, there are three hurdles to clear:

  1. 01Trust your data. Define every metric once and source it from a single system of record — so nobody has to debate the number itself.
  2. 02Investigate, don't just report. A metric is a question, not an answer. Make time for the slice behind the number.
  3. 03Deliver to the decision. Bring the insight into the room where the call gets made — accurately, and at the cadence of the meeting.

Read it as an operator. The checklist at the end is meant to be run, not admired.

Why this report

Your GTM numbers are lying to you.

Bad GTM decisions rarely happen because teams lack data. They happen because the number in the room no longer matches the number in the system.

76%
of users say less than half of their CRM data is accurate and complete.
Source · Validity, State of CRM Data Management 2025
$12.9M
the average annual cost of poor data quality at an enterprise.
Source · Gartner
<20%
of analyst time is spent on actual analysis. The rest is prep and reformatting.
Source · IDC
Grounded in research from Validity, Gartner, IDC, ICONIQ Growth, and Bessemer — and the behavioral science of Tversky & Kahneman.
Inside the report

The decision-ready metrics audit.

The paper's centerpiece: score any metric that shows up in a WBR, QBR, or board pack on five dimensions — before it steers a decision.

01 Defined Does everyone use the same formula and the same criteria? Prevents metric drift.
02 Sourced Can it be pulled from the system of record without manual reconstruction? Prevents spreadsheet archaeology.
03 Sliced
04 Current
05 Delivered
The full questions and scoring rubric ship with the report.
Worked example · Figure 10.1
Win rate
DefinedSingle CRM formula; test & duplicate opps excluded. 2/2
SourcedPulled directly from CRM opportunity records. 2/2
Sliced 1/2
Current 1/2
Delivered 0/2
Total 6 / 10Not decision-ready
The source of truth is clean. The decision surface drifts.
8–10 Decision-readyTrust it in the room. Defend it on the slide.
5–7 DirectionalUseful for the trend; not for the call.
0–4 Reporting theaterLives on a dashboard. Cannot operate.
"A team that cannot answer the four GTM questions with real numbers, real definitions, and real-time data is operating on vibes. And on vibes, you cannot tell a coin flip from a coin."
From Part 02 · The four questions

Stop trusting coin flips.

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Free 19-page report.
The report is on its way.Check for your download link.